SAP Knowledge Base Article - Public

2737916 - Account Does Not Populate Based on Contact While Creating New Activitiy


Account automatic determination is not working based on contact when you create an activity (Phone Call/Task/Appointment).


SAP Cloud For Customer

Reproducing the Issue

  1. Go to the Activities work center
  2. Go to the Appointment/Phone Calls/Tasks view
  3. Click on New button for creating activity
  4. Fill the field Primary Contact

You see account field is not automatically fills up based on contact


C4C does not support the step to determine account based on contact for activities.


On creating new activity, currently automatic determination of account based on main contact is not supported and this is an expected system behavior.

See Also

This is a new requirement, for which we have an existing feature request already in Influence Platform. You can vote for this here - In every release, We review open feature requests for criticality and feasibility and prioritize in our backlog accordingly


Account not populated, Main contact, Task, Appointment, Phone call , KBA , LOD-CRM-ACT , Activities , Product Enhancement


SAP Cloud for Customer add-ins 1811 ; SAP Cloud for Customer add-ins 1902