SAP Knowledge Base Article - Public

2737609 - Formatting issues in email / letter templates - Recruiting Management


When configuring email templates and having the emails sent to the intended recipients, the formatting structure configured in the email template is not followed in the actual email. The email to be received will not look like how it was configured.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruiting Management


The system is currently not designed to support some HTML based structures/tags.


Email templates support HTML formatting and the fields include a rich text editor to make job description formatting easy and intuitive. When pasting the email text content from a Microsoft Word document, the content contains formatting and tags not supported by web browsers. There a few different approaches to ensure the email content only contains formatting that will appear properly to candidates viewing the message content. Please, see the 2 most recommended ones below:

Paste as plain text

  • This button strips out unsupported MS Word formatting and preserves as much formatting as can reliably be supported in various web browsers.
  • This button should be used if the user has copied content from another web page. It behaves as though the recruiting user pasted the copied content in Notepad or another plain text editor, then copied that content and pasted it into the job description field. This strips 100% of existing formatting from the content and the recruiting user can start fresh and apply new formatting.

  • The copy action can pick up HTML content the recruiting user does not realize is there, and those third party HTML tags may end up appearing in the email when it is sent.


Manual copy from MS Notepad (or related simple text editors)

  1. Before pasting any text into the email template description box, paste the very same text into a simple text editor;
  2. Then paste the intended text from this editor to the email template system. This will remove all HTML hidden structures and tags from the text.

Important note:

  • Please have in mind that advanced HTML structures and tags are not supported by the system and may not look an expected in the actual email when it is received. The client is encouraged to try and test the system as much as they want, but the support team will only work on issues with texts that have absolutely no HTML tagging on it.
  • The aforementioned statement also applies to images within the email body. They may cause formatting issues to the emails and sometimes, due to the size an email with images may get, clients may experience email delivery issues like delays or emails being flagged as SPAM on the recipient side.

See Also

2082096 - Using text Editor when creating a requisition - Recruiting Management

2553065 - Requisition External Description (To be Posted in Recruiting Marketing) Best Practices - Recruiting Management

2594969 - Offer letter template contains HTML codes - Recruiting Management


spacing, HTML, tag, structure, copy, Notepad, Word , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem


SAP SuccessFactors Recruiting all versions