SAP Knowledge Base Article - Public

2737262 - SFTP acount timeout after 5 minutes

Symptom

SFTP account is being logged out after 5 minutes of no actions.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

Access any of our SFTP's with SFTP credentials, wait for 5 minutes with no actions and the SFTP account is logged off.

For example:

  1. Access and login in the https://sftp4.successfactors.com
  2. Do not perform any action on 5 minutes.
  3. And then you are redirected to SFTP login page.

Cause

It is an expected behavior of the system to logoff absent SFTP users after 5 minutes

Resolution

The SFTP of SuccessFactors BizX suite has a hard default setting of 5 minutes timeout on no activity and it is not possible to change.

Keywords

SFTP timeout , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-PLT-FTPS , SFTP Account Creation, Reset Password & Install SSH Service , How To

Product

SAP SuccessFactors HXM Suite all versions