SAP Knowledge Base Article - Public

2736693 - Reporting Missing Data Issues for CPI / HCI Integrations with SuccessFactors


This document has been created to assist you in troubleshooting missing / incorrect data issues for standard SuccessFactors migration / replication processes:

  • You have a standard SAP integration scenario established using HCI / CPI as a Middleware
  • Data contained in the SOURCE system (origin) has not replicated to / is missing from TARGET system (destination) after completion of replication / migration process


  • SuccessFactors BixX
  • CPI (Formerly HCI)
  • OData API / SFAPI


Most likely the cause is either related to the data in the SOURCE system OR the API query being performed by the middleware to retrieve this data


  1. Enable OData / SFAPI Payload Logging - 2639894 - [1805 Feature] API Audit Log Availability
  2. Enable HCI trace-logging for affected artifact / iFlow - 2405576 - Message Processing Log Levels
  3. Execute the iFlow (for all / subset / specific employees, depending on the issue encountered)
  4. Secure the corresponding OData / SFAPI audit log record (request / response headers and payloads)
  5. Secure the Message Processing Logs (MPL) that is generated from this execution (this should be a .zip folder)
  6. Provide both to cloud support when creating the incident

Please perform the above steps before reporting the issue to cloud support.

This should allow Cloud Support to see the following:

  • The data as it is being taken from SF 
  • The data that is delivered to HCI / CPI tenant before mapping / transformation 
  • The data that is sent from HCI / CPI (after mapping / transformation) that is subsequently delivered to the TARGET system (destination)

Please note - this may not be applicable to troubleshooting custom HCI / CPI developments


HCI, CPI, OData, SFAPI, Trace, Log-level, Missing Data, MPL , KBA , LOD-SF-INT , Integrations , LOD-SF-INT-ODATA , OData API Framework , LOD-SF-INT-API , API & Adhoc API Framework , LOD-SF-INT-HCI , Standard SF to 3rd Party CPI (HCI) Content , How To


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