SAP Knowledge Base Article - Public

2736419 - SAP Jam - Can the sender email address be changed for email notifications?

Symptom

Customer wants to change the noreply@sapjam.com sender email address for SAP Jam email notifications. Is it possible?

Environment

 SAP Jam Collaboration

Resolution

Currently, it is not possible to change the sender address.

The sender address for all SAP Jam email notifications can only be noreply@sapjam.com due to DKIM and SPF requirements, with only one exception: when the customer has custom domain on the environment, the email notification sender address will come with the custom domain. For example:

  • Custom domain: SAPtest
  • Email sender: noreply@SAPtest.sapjam.com

NOTE: The email sender 'name', however, can be changed according to the customer's need. This is explained in KBA 2427357.

See Also

2427357 -  SAP Jam: How to change the name of the email 'sender' in notifications

Keywords

e-mail, email, sender, address, change, jam email, custom, domain , KBA , LOD-SF-JAM-EML , Email Notification Issues , How To

Product

SAP Jam Collaboration all versions