SAP Knowledge Base Article - Public

2736400 - You can see an Open Approval Task for a Voided Supplier Invoice

Symptom

There is an open approval task for a supplier invoice document but the approver is not able to take any action on the task.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Goto Application and User Management work center
  2. Select view Business Trak Management
  3. Search for a voided supplier invoice
  4. There is an open approval task

Cause

Once you void a document, the corresponding approval tasks should get cleared off automatically.

But sometimes, if the approval task and the document is opened simultaneously , then a deadlock situation might occur causing open approval tasks in such cases.

Resolution

If a document is in approval, please withdraw the document from approval first before you take any action on the document.

Keywords

Supplier Invoice, Approval task, Void , KBA , AP-SIP-SIV , Supplier Invoice , Problem

Product

SAP Business ByDesign all versions