SAP Knowledge Base Article - Public

2736349 - Standard profile template keeps loading in Configure People Profile

Symptom

When going to the Configure People Profile Screen for the first time, and selecting the Standard Template, the page keeps loading, and you get the error: 

 Error when loading standard template of employee profile.

Environment

 SuccessFactors People Profile

Reproducing the Issue

  1.  Log Into SuccessFactors after Fiori Upgrade;
  2. See go to Configure People Profile page;
  3. When Prompted with the message to chose template, select Standard Template.
  4. See the error.

Cause

This is caused by a glitch that can happen when the Profile is enabled thorugh the Backend, instead of being enabled by Upgrade Center.

Resolution

To resolve the issue, please uncheck the People Profile through Provisioning (needs to be done by support or partner), and enable it through Upgrade center from Admin Center.

Keywords

Error People Profile, Configure PP3, PP3, Template , KBA , LOD-SF-EP , Employee Profile , Problem

Product

SAP SuccessFactors HXM Core all versions