SAP Knowledge Base Article - Public

2736221 - How to Insert Data Key in E-Mail Body [Notifications] - Onboarding 1.0


Clients configured custom keys in onboarding panels. But no values populated in Notifications when the notification is triggered and received by receipient.


SAP SuccessFactors Onboarding 1.0 - All Versions


For Live Customer(s), Implementation Partner(s), and Consultant(s)

The values can only be populated if the keys are written in half-width Curly Bracket. It is not easy to differenciate the charactor{}{}. To avoid invalid key format, rather than manually filling in the keys, we will recommend to add keys by clicking {k} button and select them. Please refer to the below screenshot.


For other reasons, please refer to KBA 2416877

What are the causes why keys are not populating in the E-Mail body?

The key's format is not valid. There should be no space in the Curly Bracket.


Custom keys; notification , KBA , LOD-SF-OBD-EML , Emails and Notifications , How To


SAP SuccessFactors Onboarding all versions