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2735855 - TREX 710 system upgrade error on windows

Symptom

When try to upgrade a TREX system using command install.cmd on windows, got the following errors in the _install.log file:
Action: Extracting installation archives -- failed.
Exception description:
Traceback (most recent call last):
File "<drive>:\<path to unpack directory>\tx_trex_content\TX_WINDOWS_X86_64\\support\_install.py", line 2510, in updateInstance
self.memberInstallStatus.doItOrNot(self.memberSarTrek.unpack)
File "<drive>:\<path to unpack directory>\tx_trex_content\TX_WINDOWS_X86_64\support\setuplib.py", line 5930, in doItOrNot
step(*args, **keyArgs)
File
"<drive>:\<path to unpack directory>\tx_trex_content\TX_WINDOWS_X86_64\support\setuplib.py", line 1910, in unpackraise SetupException("unpacking of %s FAILED with rc=%d" % (car[0], int(rc)))
SetupException: >>>ERROR:unpacking of PYTHON.SAR FAILED with rc=28

*******************************************************************************
############ >>>ERROR:unpacking of PYTHON.SAR FAILED with rc=28TREX system update cannot proceed.
Exception description:
Traceback (most recent call last):
File "<drive>:\<path to unpack directory>\tx_trex_content\TX_WINDOWS_X86_64\\support\_install.py", line 3568, in main
Updater().mainTrexAction()
File "<drive>:\<path to unpack directory>\tx_trex_content\TX_WINDOWS_X86_64\\support\_install.py", line 2105, in mainTrexAction
self.updateInstance(step)
File "<drive>:\<path to unpack directory>\tx_trex_content\TX_WINDOWS_X86_64\\support\_install.py", line 2528, in updateInstance
framework.error(str(e) + "TREX system update cannot proceed.")
File "<drive>:\<path to unpack directory>\tx_trex_content\TX_WINDOWS_X86_64\\support\_install.py", line 3476, in error
raise ErrorException(self.errorMarker + text,result=1)
ErrorException: <__main__.ErrorException instance at 0x0000000002BBAA48>

*******************************************************************************

And if try to re-trigger the install command getting following error in the _install.log file :

Exception description:
Traceback (most recent call last):
File "<drive>:\<path to unpack directory>\tx_trex_content\TX_WINDOWS_X86_64\\support\_install.py", line 585, in initializeSetuplib
self.handleInstallStatus()
File "<drive>:\<path to unpack directory>\tx_trex_content\TX_WINDOWS_X86_64\\support\_install.py", line 391, in handleInstallStatus
framework.options(self.memberInstallStatus.getSetupOptions()) # get back all options from last run
File "<drive>:\<path to unpack directory>\tx_trex_content\TX_WINDOWS_X86_64\\support\_install.py", line 3006, in options
self.cancel("Terminated on option syntax error.",result=1)
File "<drive>:\<path to unpack directory>\tx_trex_content\TX_WINDOWS_X86_64\\support\_install.py", line 3470, in cancel
raise CancelException(self.cancelMarker + text, result)
CancelException: <__main__.CancelException instance at 0x00000000026A3148>
*******************************************************************************
############ Unknown exception. Initialization failed.
Exception description:
Traceback (most recent call last):
File "<drive>:\<path to unpack directory>\tx_trex_content\TX_WINDOWS_X86_64\\support\_install.py", line 3568, in main
Updater().mainTrexAction()
File "<drive>:\<path to unpack directory>\tx_trex_content\TX_WINDOWS_X86_64\\support\_install.py", line 2103, in mainTrexAction
self.initializeSetuplib()
File "<drive>:\<path to unpack directory>\tx_trex_content\TX_WINDOWS_X86_64\\support\_install.py", line 592, in initializeSetuplib
framework.error('Unknown exception. Initialization failed.')
File "<drive>:\<path to unpack directory>\tx_trex_content\TX_WINDOWS_X86_64\\support\_install.py", line 3476, in error
raise ErrorException(self.errorMarker + text,result=1)
ErrorException: <__main__.ErrorException instance at 0x00000000026ECB48>


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Environment

Search and Classif. (TREX) 710
Windows OS

Keywords

trx, 7.10 , KBA , BC-TRX-INS , TREX Installation , Problem

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