SAP Knowledge Base Article - Public

2735797 - Product Description appearing empty or wrong in any purchasing documents

Symptom

Product description is not showing up in third party purchase request whereas it is showing up in preceding Sales Order document.

 or

 Product description is not appearing in the output form of purchase order.

or

How does system display the product description in Purchase order at item level or preview or output form.

 or

You migrated purchase orders/purchasing contracts from your legacy system via the activity Migration of Purchase Orders/contracts in the Integrate and Extend phase for your current Implementation Project. For the Source Files, the Product Description appears in Language A (e.g. English). However in the migrated Purchase Orders, the Product Description appears in Language B (e.g. German) even when you are logged in using Language A.

 or

 You may upload purchase orders through excel and noticed that Product Description appears in Language B (e.g. German) even when you are logged in using Language A.

 or

You may preview a Purchase order created manually and noticed that Product Description appears in Language B (e.g. German) even when you are logged in using Language A.

or

You are creating documents like Purchase order or supplier invoice or Supplier contract using technical user via Web Service and the Product Description is not pulled automatically from the  Material Master Data.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Purchase Requests and Orders work center
  2. Select view: Purchase Requests
  3. Search for the corresponding third-party purchase request which is created from planning proposal
  4. The product description is missing for all the items

or

  • Go to Purchase Requests and Orders work center
  • Select view: Purchase Requests
  • Search for the corresponding purchase order
  • Click on preview button or out put history tab click on view.

 or

  • Go to Purchase Requests and Orders work center
  • Select view: Purchase Requests
  • Search for the corresponding purchase request
  • Go to items tab and see the item description field

or

  1. Go to Sourcing and Contracting work center
  2. Go to Contracts view
  3. Show All Contracts
  4. Find relevant contract
  5. Select Edit
  6. Go to Items tab

 

Cause

The Product Description displayed is not retrieved from the Product Master Data at run time. Instead, the description is copied from the Product Master to the Purchase Order Item during the creation of the purchase order in the language in which you are logged in.

At Item level :(Applicable for all documents)

The description will be displayed based on Logon language and  respective description maintained in the master data at the time of creation of  Purchase request/ order.

The product description in master data is maintained in language (e.g. EN , EN refers to language) but the user who created this purchase request was logged in with different logon language other than EN , as a result when the Purchase request/ order was created ,system looked for the  product description in that logon language and since there was no product description maintained in that language, it saved the purchase request/order with blank product description.

In preview:(Applicable for all documents)

In the Output form or item level, for system to display the product description it takes the details saved at the time of creation of PO but in preview system takes   existing details,cause every time you click on preview button system can go to product master data to pick the respective description maintained in the master data for the  Supplier Langauge.If Supplier has no language maintained then it takes based on logon language.

In Output form:(Applicable for all Purchasing documents )

The description will be displayed based on Suppliers language,and  respective description maintained in the master data at the time of creation of  Document .If Supplier has no language maintained then it takes based on logon language.

Resolution

1.Go to respective product Master data, under General tab-> Select sub tab Other Languages-> here, you have to maintain description for all requied langauges then when you Log in using those languages the respective description will be displayed.

2.In Supplier Master data, under Communication tab->Address->here, you have to select each address and maintain language for them.

3.You need to log in to desired language before starting the upload of the migration or before creating a purchase order manually.also The default Log on language is english when we use webservice to upload any documents in ByDesign.(Even if the Description is in English in the Migration Template, the system will take into consideration the language you are logged in during migration. If you are logged in Language B (e.g. German) during migration, the description will always be in German even if logged in English.)

And kindly refer the excel atttached to this incident to know how the product description of product will appear in various scenarios based on supplier master data in various places when logged in using different log on languages.

See Also

2877915 - How is Log on language determined for Business users uploading documents via excel

2951384 - How to change Log on language of Technical users uploading documents via Soap UI

Keywords

Product Descriprion Missing, Third party Purchase Requests, Purchase Orders, Purchase order XML, Purchase order output form, No product description, product description empty,Product description in output form,contract , KBA , product descriprion missing , AP-PRP-PR , Purchase Request , AP-POP-PO , Purchase Order , AP-SLO , Sales Order Processing , Problem

Product

SAP Business ByDesign all versions

Attachments

Spanish.xlsx