SAP Knowledge Base Article - Public

2735407 - 500 SAP Internal Server Error Dump When Creating a Vehicle

Symptom

When trying to create a Vehicle in SAP Cloud for Customer you are receiving a dump with the message 500 SAP Internal Server Error.

The error message might also vary to Exception Occurred: An error occurred. Try resuming your work. If you still face issues, open an incident.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Products Work center.
  2. Go to Vehicle Management View.
  3. Select New, 500 SAP Internal Server Error appears.

Cause

There are missing scoping questions in your system.

Resolution

To be able to create Vehicles you will need to perform some scoping configuration.

Before activating them, please make sure that you have one of the following C4C licenses: Sales Cloud enterprise edition or SAP Service Cloud enterprise edition

First Scoping Setting to be set;

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Click on Edit Project Scope and go to the Scoping section.
  4. Expand the scoping element Service -> Entitlement Management -> Registered Products and Installed Base.
  5. Scope this option and save the changes.

Second Scoping configuration that needs to be performed;

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Click on Edit Project Scope and go to the Scoping section.
  4. Expand the scoping element General Business Data -> Products.
  5. Scope the option Individual Materials and save the changes.

Third Scoping configuration that needs to be performed;

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Click on Next and go to the Question facet.
  4. Mark the questions in the following path Service -> Entitlement Management -> Registered Products and Installed Base.
  5. Save the changes.

Keywords

Error 500; Vehicle; New; Number range type PRD____INDIVIDUAL_MAT is missing; PDM_INDIVIDUAL_PRODUCT; Dump , KBA , LOD-CRM-IND-AUT , Automotive Industry , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions