SAP Knowledge Base Article - Preview

2735036 - Contact Center - Different ring-tone played to agent based on queue caller enters

Symptom

  • Business requires a different ring-tone be played back to an agent based on the queue the call enters
  • To alert agents of this different queue, you require a differentiator to alert the agent of the call being from a particular queue
  • For this, you will like to have a different ring-tone played back so the agent will know what queue is the call coming from


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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