To activate the mass email functionality sub-domain needs to be added for which scoping has to be done under First Implementation.
SAP Cloud for Customer
Reproducing the Issue
Go to Business Configuration Work center.
- Go to Overview Sub view.
- Search for Email and Fax Settings.
- Click on Email and Fax Settings.
As the scoping is not done only two options are available.
Go to Business Configuration Work Center.
- Go to Implementation Project Sub view
- Click on First Implementation.
- Click on Edit Project Scope.
- Click next until you reach Questions.
6. Click on next and finish.
After scoping is done the options for adding the sub domain and documentation will be available.
Campaign, C4C, Colud for customer, mass email functionality , KBA , mass email activation , SRD-CC-CC , Control Centre , How To