SAP Knowledge Base Article - Public

2734025 - Receiving Error: "Unable to initiate onboarding process. The following Onboarding fields contain an inactive user: [HiringManager]." [Integration with RCM] - Onboarding 1.0

Symptom

Unable to initiate onboarding process. The following Onboarding fields contain an inactive user: [HiringManager]. Please inform your system administrator that your request could not be completed.

Environment

  • SAP SuccessFactors Onboarding 1.0 - All Versions
  • SAP SuccessFactors Recruiting

Reproducing the Issue

  • Step 1: Navigate to SAP SuccessFactors HCM > Recruiting
  • Step 2: Open the affected requisition and select the candidate who received the error
  • Step 3: Initiate the Onboarding workflow for the candidate by clicking Initiate Onboarding
  • Step 4: Error message is received

Cause

  • Hiring Manager is inactive in SAP SuccessFactors HCM

    screenshot0038_ 12192018065900.png

  • Hiring Manager is missing in SAP SuccessFactors Onboarding

    screenshot0039_ 12192018065946 (1).png

Resolution

For Live Customer(s), Implementation Partner(s), and Consultant(s)

Hiring Manager is inactive in SAP SuccessFactors HCM

  1. Navigate to SAP SuccessFactors HCM > Recruiting
  2. Open the affected requisition and change the Hiring Manager with an active user
  3. Clear browser's cache and history, see KBA 2087462
  4. Open the affected requisition and select the candidate who received the error
  5. Initiate the Onboarding workflow for the candidate by clicking Initiate Onboarding
  6. Done

Hiring Manager is missing in SAP SuccessFactors Onboarding

  1. Navigate to SAP SuccessFactors HCM > Onboarding > Security > Users
  2. Find the affected Hiring Manager, if missing, is the Hiring Manager active user in the system? Or terminated/inactive?
  3. If active and user is not available, kindly see KBA 2251425 to verify whether user sync integration is running
  4. If inactive, navigate back to SAP SuccessFactors HCM > Recruiting
  5. Open the affected requisition and change the Hiring Manager with an active user
  6. Clear browser's cache and history, see KBA 2087462
  7. Open the affected requisition and select the candidate who received the error
  8. Initiate the Onboarding workflow for the candidate by clicking Initiate Onboarding
  9. Done

Tried above resolution and it still won't work, try contacting support below.

Contact SAP SuccessFactors Cloud Product Support

Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident. In addition, follow the template when creating an incident and provide the needed information below.

  • Subject: KBA 2734025 - Unable to Initiate Onboarding, inactive user: [HiringManager]
  • Component: LOD-SF-OBD-INT

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Affected Hire/Candidate
    • [Insert affected hire/candidate's name]
    • [Insert screenshot of the issue]
  1. Permission to reproduce the issue
    • [Insert approval]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.

Keywords

Recruiting, RCM, Integration, RCM-ONB, RCM-INT, Unable to initiate onboarding process. The following Onboarding fields contain an inactive user: [HiringManager]. Please inform your system administrator that your request could not be completed. , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions