You have configured SAP Contact Center Communication Desktop "Activate Not-Ready Status After Rejecting Contact" flag
- The expectation is that the agent status will be set to "Not Ready" after an interaction alert to an agent has expired
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.