You have created a ticket in C4C (SAP Cloud for Customer) and transfered it to ERP to create an order, when the ticket status changes to closed an outbound message is sent to ERP.
- SAP Cloud for Customer
- SAP ERP
Reproducing the Issue
Go to the Service work centre.
- Go to the Tickets view.
- Open ticket ID ABC (where ABC represents the ticket ID).
- Set status to Closed.
- Check Web Service Message Monitoring - you will see an outbound message to ERP with interface (FollowupDocumentCreationRequestFromServiceRequestCreationOut).
This is a standard feature: when a ticket is closed in C4C, the corresponding internal order in ERP created has to be technically completed.
The message is sent to ERP without any line items. This message does not do any processing, but sets the status of the corresponding internal order created during the first message to TECO (Technically completed).
Ticket, Closed, TECO, FollowupDocumentCreationRequestFromServiceRequestCreationOut, Internal Order. , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem