SAP Knowledge Base Article - Preview

2733949 - Ticket Status Closed Triggers an Outbound Message to ERP

Symptom

You have created a ticket in C4C (SAP Cloud for Customer) and transfered it to ERP to create an order, when the ticket status changes to closed an outbound message is sent to ERP.


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Environment

  • SAP Cloud for Customer
  • SAP ERP

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Ticket, Closed, TECO, FollowupDocumentCreationRequestFromServiceRequestCreationOut, Internal Order. , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

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