SAP Knowledge Base Article - Public

2733605 - Standard ONB Folders are missing in SFTP

Symptom

Standard ONB folders are missing in SFTP account

Reproducing the Issue

upon logging to SFTP server , /ONB ,  /ONB/inbound , /ONB/outbound folders are missing

Cause

Internal request needed to request for folder creation

Resolution

Upon logging in, if you are not seeing standard ONB folder which are : /ONB ,  /ONB/inbound , /ONB/outbound   , reach out to Customer support via incident and request for folder creation with below details :
SFTP server URL
SFTP user id
Folders missing
Company name
bizX company id

Support : please check Internal memo

Keywords

KBA , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , How To

Product

SAP SuccessFactors Onboarding