SAP Knowledge Base Article - Public

2732433 - RECENT_APPROVAL_DATE takes server time and not local time of the user

Symptom

User is based in Dubai and profile has Dubai Timezone set and the customer's Data Center is based in Australia. The tokens in Email Notifications are shown based on datacenter timezone instead of user timezone.

Environment

Successfactors - Employee Central Workflow

Reproducing the Issue

  • Approve the timesheet request for the employee on suppose 21st Nov Dubai Time 6 PM
  • You will receive the notification in the email which says the timesheet has been aproved on 22nd Nov since your DC is located in Australia and hence the Australian Time
  • Time is picked by with the token RECENT_APPROVAL_DATE

Cause

Due to difference in local time and Data Center time.

Resolution

This is currently expected behaviour. Engineering has categorised this as an enhancement but there is no expected date to support this behaviour.

Keywords

ECT-110097, Email Notification time difference, server time in email token, data, center, Time , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-ALR , Alerts & Notifications (saveAlert - EC Core only) , Problem

Product

SAP SuccessFactors HXM Core all versions