SAP Knowledge Base Article - Public

2732164 - Item certificate of completion template precedence

Symptom

What is the item certificate of completion template that is going to be used by the system to be printed out for the user?

Environment

SAP Successfactors Learning

Resolution

The system will follow the below precedence at the moment the item certificate of completion is going to be generated:

  • The certificate template set at the item level.
  • The certificate template set in the Global Application Settings, "Default Certificate Template for Items".
  • The certificate template, under the "Published" status, in the Reports section, with the "Certificate Of Completion History Record (User)" name.

See Also

2732153 - How to set a specific certificate of completion to an item?

2378588 - Enable default certificate of completion for all items

2264871 - How to import a custom Certificate Of Completion report into LMS.

2204960 - Certificate of Completion Report Dimensions-LMS

Associating Certificates of Completion with Learning Events

Customizing Certificates of Completion

Keywords

item, certificate, completion, report, template, precedence, order , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS-ITE , Items , Problem

Product

SAP SuccessFactors Learning all versions