In the fine tune activity name Tickets for Customer Support, it is not possible to delete the status schema.
SAP Cloud for Customer.
Reproducing the Issue
- Go to the Business Configuration work center.
- Go to the Implementation Projects view and click on Open Activity List.
- Search with fine tune activity name Tickets for Customer Support and open it.
- Click on hyperlink Maintain Status Schema and select XYZ1 (where XYZ1 is the name of status schema, which is assigned here) .
You can see the delete button is not editable for XYZ1.
If the status schema is already assigned within ticket, then it can not be deleted .
To delete the status schema, you need to ensure it is not in-use within any existing ticket .This is an expected system behavior.
Please refer the help center document Status Handling in Tickets for more details.
Status Schema can not be deleted , KBA , LOD-CRM-SRP , Service Request Processing , Problem