SAP Knowledge Base Article - Preview

2731801 - How to enable the Calculation with Promotions feature for Customer Support Backoffice

Symptom

In Hybris 6.2, the cancellation or partial cancellation happens in Customer Service Cockpit, but the promotions do not get recalculated with it. Promotion action doesn't get executed.


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Environment

SAP Hybris Commerce 6.2

Product

SAP Hybris Commerce 6.2

Keywords

Promotion, Calculation, Cancel Order, Order, Partial Cancel , KBA , CEC-COM-CPS , SAP Commerce , How To

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