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2731253 - Europe Frankfurt regions for subaccounts in SAP Cloud Connector

Symptom

When adding a subaccount based in Frankfurt in SAP Cloud Connector, there are two available regions:

  • Europe (Frankfurt)
  • Europe (Frankfurt) - AWS

 You aren't sure which to select, or possibly you have selected one or the other and your connections are routed to the wrong environment. In that case you might find entries in the Cloud Connector ljs_trace.log similar to these:

#Creating an sslContextProvider for account <subaccount_id>@cf.eu10.hana.ondemand.com without SSLContext. Keystore did not contain a certificate.|
2020-02-14 17:54:05,531 +0000#INFO#com.sap.scc.security#http-bio-8443-exec-7#          #Will retrieve Connectivity CA certificate from SAP Cloud Platform|
2020-02-14 17:54:05,531 +0000#INFO#com.sap.scc.security#http-bio-8443-exec-7#          #Executing Http Get request to https://connectivitycertsigning.cf.eu10.hana.ondemand.com:443/certificate/management/v1/trusted/ca/account/<subaccount_id>|
2020-02-14 17:54:06,296 +0000#INFO#com.sap.scc.security#http-bio-8443-exec-7#          #Returned Http Response with code 500|
2020-02-14 17:54:06,299 +0000#INFO#com.sap.scc.config#http-bio-8443-exec-7#          #Stopping service channels on <subaccount_id>@cf.eu10.hana.ondemand.com|
2020-02-14 17:54:06,299 +0000#WARN#com.sap.scc.rt#http-bio-8443-exec-7#          #Tunnel account:///<subaccount_id> is inoperative. SccEndpoint com.sap.scc.config.TunnelSccEndpoint@45544363 ok, and context == null|
2020-02-14 17:54:06,305 +0000#ERROR#com.sap.scc.ui#http-bio-8443-exec-7#          #SCC handshake failed: 500 — Internal Server Error
com.sap.scc.servlets.SccHandshakeException: SCC handshake failed: 500 — Internal Server Error

in the above trace the wrong landscape is cf.eu10.hana.ondemand.com when it should be eu2.hana.ondemand.com. Expect to see eu2.hana.ondemand.com in the traces in the reverse case.


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Environment

  • SAP Cloud Platform Connectivity
  • SAP Cloud Platform

Product

SAP Business Technology Platform all versions ; SAP Connectivity service 2.0

Keywords

cf.eu10.hana.ondemand.com, eu2.hana.ondemand.com , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , How To

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