Welcome Email received in plain text - reset password token displays as full URL should be a hyperlink
Welcome email incorrectly displays like below
The welcome email should display correctly like below
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Reproducing the Issue
- Go to Admin Center > Company Settings > Company System and Logo Settings > there is an option called “Enable HTML email notifications” - if enabled, disable this option and save.
- Log out of the instance and back in
- Send a welcome email to any user
- Check the received email and it will be in plain text
The option “Enable HTML email notifications” must be enabled other wise email notifications will send in plain text
Ensure the option “Enable HTML email notifications” is enabled in Admin Center > Company Settings > Company System and Logo Settings
KBA , LOD-SF-PLT-NOT , Email Notifications , Problem