SAP Knowledge Base Article - Public

2728975 - Initial Verification failed: Error Code [00-00016]. Description: Alien Number is required - Onboarding 1.0


When processing E-Verify the following error is received: Initial Verification failed: Error Code [00-00016]. Description: Alien Number is required.

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SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Navigate to SAP SuccessFactors HCM > Onboarding
  2. Open E-Verify activity of affected candidate
  3. Click Submit Initial Verification
  4. Error is received: Initial Verification failed: Error Code [00-00016]. Description: Alien Number is required
  5. See described error message below:



US Form I-9 does not require candidates to enter Alien Number if they have USCIS Number, Admission Number, or Foreign Passport Number while E-Verify requires USCIS Number or Alien Number to identify eligibility to work in the United States.


For Live Customer(s)

Why Alien Registration Number or USCIS Number is not required in New Employee Step or Orientation Step?

According to US Form I-9 Instructions, when a new hire is attesting their Citizenship or Immigration Status and selected An alien authorized to work (An individual who is not a citizen or national of the United States, or a lawful permanent resident, but is authorized to work in the United States.) they need to enter the date that employment authorization expires if any. In most cases, employment authorization expiration date is found on the document(s) evidencing your employment authorization.

In addition, the following alien status whose employment authorization does not have an expiration date should enter N/A in the Expiration Date field: Refugees, asylees and certain citizens of the Federated States of Micronesia, the Republic of the Marshall Islands, or Palau, and other aliens. In some cases, new hires have Temporary Protected Status and employment authorization may have been automatically extended; in these cases, new hire should enter the expiration date of the automatic extension in this space.

An alien may enter one of the following:

  • An Alien Registration Number/ USCIS Number
  • Form I-94 Admission Number
  • Foreign Passport Number

It is an expected behavior that the system does not require Alien Number or USCIS Number in New Employee Step or Orientation Step of Onboarding because employer may not ask new hire to present the document from which hire supplied this information. See below image reference or download the  US Form I-9 Instructions.


screenshot0024_ 04192019100239.png


Why does E-Verify require Alien Registration Number or USCIS Number for new hire with Alien Authorized to Work status?

Alien Registration Number or USCIS Number is one of the required parameters to verify a new hire with Alien Authorized to Work status. SAP SuccessFactors Onboarding does not have control over the information required by DHS E-Verify hence whenForm I-94 Admission Number or Foreign Passport Number is selected it is an expected behavior to receive this error. If the message is received, Customer System Administrators should contact support.


Contact SAP SuccessFactors Cloud Product Support

Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident. In addition, follow the template when creating an incident and provide the necessary information below:

  • Subject: KBA 2728975 - Initial Verification failed: Error Code [00-00016]
  • Component: LOD-SF-OBD-EVF

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Affected Hire/Candidate
    • [Insert affected hire/candidate's name]
    • [Insert screenshot of the issue]
    • [Attached a txt file that contains USCIS or Alien Number of the candidate and mark as confidential]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]

May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)

With your approval, accessing your system environment you agree for the actions we will take below.

  1. Review the data of affected users and compare it to those users who are working as expected.
  2. Capture screenshots/record screen clips of the issue.
  3. Analyze your system configuration

To know  how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.


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