You noticed that the arrows to change the order of visits in a Route are missing.
SAP Cloud for Customer
Reproducing the Issue
Go to the Visits work center.
- Go to the Routes view.
- Open a Route.
- Click on More > Show Map.
RESULT: You won't see the arrows to change the order of the visits.
The arrows will only be visible when the Route Status is In process/In Preparation.
Once a route is set to Active, you won't be able to change the order of the visits. This is the designed behaviour.
route, arrows, change order, visit, in preparation, active, , KBA , LOD-CRM-ACT-ROT , Activity Routing , Problem