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2728381 - Sending the email to the following server failed :


After setting up hybris Commerce to work with the gmail SMTP server, it is noticed that some emails (e.g. CustomerRegistrationEmail, OrderConfirmationEmailTemplate, etc.) are not triggered. The following can be observed in the logs:

WARN [TaskExecutor-master-128273-ProcessTask [8796158624694]] [DefaultEmailService] Could not send e-mail pk [8796093093952] subject [Forgotten Password
] cause: Sending the email to the following server failed :



Any hybris version, onPrem or Cloud.


SAP Hybris Commerce 1808 ; SAP Hybris Commerce 6.0 ; SAP Hybris Commerce 6.1 ; SAP Hybris Commerce 6.2 ; SAP Hybris Commerce 6.3 ; SAP Hybris Commerce 6.4 ; SAP Hybris Commerce 6.5 ; SAP Hybris Commerce 6.6 ; SAP Hybris Commerce 6.7


  • hybris
  • commerce cloud
  • mail
  • e-mail
  • two-factor
  • 2 factor
, KBA , CEC-COM-CPS , SAP Commerce , CEC-HCS-CCAZ-CZO , Customer Zone on Azure , Problem

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