SAP Knowledge Base Article - Preview

2727646 - SAPconnect (BCS) mails archiving and deletion in S/4HANA for Customer Management including ERMS specific aspects


  • You are using BCS mails in SAP in S/4HANA for Customer Management business processes. You want to remove the BCS mails from the system together with the business transactions.
  • In case you are using ERMS (Email Response Management System), you also want to remove the ERMS based work item and the ERMS status table entries once the BCS mail is removed from the system.



SAP S/4HANA for Customer Management 2.0


SAP S/4HANA for customer management 2.0


KBA , CRM-S4-IC-EMS , S4CRM: E-Mail Response Management System , BC-SRV-COM , Communication Services: Mail, Fax, SMS, Telephony , CRM-BF-ML , Email Management , CRM-S4-IC-BF , S4CRM: Basic Functions , CRM-S4-IC-CHA , S4CRM: Communication Channels , How To

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