SAP Knowledge Base Article - Preview

2727592 - When Creating a New E-Mail in a Ticket Instead of Replying, The Indiviadual Customer Who Opened The Ticket Cannot be Added as a Recipient


When replying to a Ticket, which was opened by an Individual Customer via E-Mail, the To field is automatically filled correctly with the custmer's E-Mail address.

However, when creating a new E-Mail from the same Ticket, the To field is empty and the customer cannot be found, when trying to add them manually in the field.



SAP Cloud for Customer


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions


Ticket Reply New E-Mail main address not found displayed No results , KBA , LOD-CRM-SRP , Service Request Processing , Problem

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