When replying to a Ticket, which was opened by an Individual Customer via E-Mail, the To field is automatically filled correctly with the custmer's E-Mail address.
However, when creating a new E-Mail from the same Ticket, the To field is empty and the customer cannot be found, when trying to add them manually in the field.
SAP Cloud for Customer
Ticket Reply New E-Mail main address not found displayed No results , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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