SAP Knowledge Base Article - Public

2727451 - Error message when trying to apply - Recruiting Marketing

Symptom

When clicking "Apply Now", I'm having the error message: "An error occurred while processing your request. Please go back to your original page and check the URL. Then try your request again."

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

Select a job offer on the external site and try to apply. An error message displayed.

Cause

Possible causes:

  1. Company ID is not correctly set up in Career Site Builder.
  2. Brands are not saved in Brand Management

Resolution

Company ID

  1. Go to Career Site Builder > Settings > Site Configuration
  2. Under the Site Integrations tab, check that the Bizx Company ID is correctly populated, and it is the right Deployment DataCenter. 

Note the Company ID field is case-sensitive.

Brands

  1. Go to CSB > Tools > Brand Management
  2. If the message "Save to finalize pending changes" appears, click on Save




Keywords

Company ID, Command Center, RMK, Career Site Builder, recruiting marketing, csb, apply, error occurred

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
, KBA , LOD-SF-RMK-CSB , Career Site Builder , Problem

Product

SAP SuccessFactors Recruiting all versions