SAP Knowledge Base Article - Public

2727107 - OptInCellNumber audit trail behavior in candidate profile - Recruiting Management


  •  There are inconsistencies between old value and new value for OptInCell number. Old value is showing a word 'no' and the new value is a 'number'

Note: Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


  • SuccessFactors Recruiting Management

Reproducing the Issue

Note: In order to replicate this scenario, the enable mobile apply from manage recruting site should be enabled.

Step 1: Go to admin center then recruiting 
Step 2: Proceed in candidate search
Step 3: Look for a particular candidate, open the candidate then check the audit trail. You will noticed that there's an inconsistencies in old value and new value. See below for a sample screen shot


As per the existing design, the field "Opt in SMS Mobile Number (fieldId=optInCellNumber)" is a derived field. This field have following value :

1.If a candidate enables SMS, then 'new value' in Candidate History page will be his mobile number
2.If a candidate opts out from receiving SMS , then then 'new value' in Candidate History page will be 'null'.


SMS, Country phone code, Old value,New value , KBA , LOD-SF-RCM , Recruiting Management , Problem


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