When you enter Serial ID , the corresponding Warranty is fetched as a code rather than the entered warranty data of Product.
SAP Cloud For Customer
Reproducing the Issue
Go to Service Work Center
- Then to Tickets View
- Open ticket ID XYZ, where, XYZ is any ticket ID
- Navigate to Overview facet and to Products Section
- On entering Serial ID of the Registered Product XYZ, where, XYZ is any Registered Product ID,
"The Warranty field is seen as a code"
The logged language is not entered in the Product details
Go to Products Work Center
- Then to Products View
- Open corresponding Product record of the Registered Product XYZ
- Navigate to Other Languages Facet
- Maintain the Product data in different languages that are used for login
Ticket, Serial ID, Registered Product, Warranty, Product, Code , KBA , LOD-CRM-SRP , Service Request Processing , Problem