When you go to E-mail Integration workcenter, the option to logon via Office 365 is not available.
Cloud for Customer
Since 1811 release, Exchange Direct (username\password) and Office 365 Oauth are now split into 2 different options on Organization level.
To resolve the issue the following steps should be performed:
- Open Groupware settings
- Click on Organizations.
- Open Organization, which affected users belong to.
- Go to E-mail configuration tab.
- Change Mailbox Access Type: Office 365 Oauth.
- Save changes, now affected user will have an option to refresh token in User settings.
outlook server side; office 365 , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem