SAP Knowledge Base Article - Public

2726035 - Office 365 Logon Option is Missing on Outlook Server Side Add-In


When you go to E-mail Integration workcenter, the option to logon via Office 365 is not available.


Cloud for Customer


Since 1811 release, Exchange Direct (username\password) and Office 365 Oauth are now split into 2 different options on Organization level.


To resolve the issue the following steps should be performed:

  1. Open Groupware settings
  2. Click on Organizations.
  3. Open Organization, which affected users belong to.
  4. Go to E-mail configuration tab.
  5. Change Mailbox Access Type: Office 365 Oauth.
  6. Save changes, now affected user will have an option to refresh token in User settings.


outlook server side; office 365 , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions