SAP Knowledge Base Article - Public

2725876 - "Manage My Team" Tile not appearing for Manager under My Team Section

Symptom

"Manage My Team" Tile is not appearing for Manager in Bizx Homepage.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login to SuccessFactors as a Manager.
  2. On the home page, Manager is able to view "My Team" Section but "Manage Team" Tile and "Team summary" Tile are missing.

Cause

The Manager, who is logged in, has Inactive Manager assigned.

Resolution

This is an expected behavior as the user has an inactive manager. To fix the issue, active manager has to be assigned to the user or assign NO_MANAGER, if there are no active manager to be assigned immediately.

NOTE: Assigning inactive manager to users will also throw an error in user's Org Chart. Logically, we maintain only one hierarchy tree for one user so if this user has an invalid manager then this hierarchy tree (Org Chart) gets corrupted. "Manage My Team" Tile uses same Hierarchy tree, hence the tile will not display when there is an invalid manager assigned to the user.

See Also

KBA  2708714 - All Managers are unable to see "Manage My Team" tile

Keywords

Manage my Team Tile, Home page, Team Summary Tile, My Team Tile, Org chart error, invalid manager , KBA , LOD-SF-PLT-HOM , Home Page , Problem

Product

SAP SuccessFactors HXM Suite all versions