SAP Knowledge Base Article - Public

2725748 - Test Email Campaign from preview instance does not work - RCM/RMK


I don't receive test email campaigns that are sent from a preview instance.


  • SAP successFactors Recruiting Management (RCM)
  • SAP successFactors Recruiting Marketing (RMK) stage


For security and spam reason, CRM campaigns emails are not sent from preview instances (RMK stage instance) to addresses not part of the Sap domain.
As a result, the email campaign feature can only be tested in production.


This is the current expected behavior. An enhancement request can be raised following the process in 2090228 - How to submit enhancement requests for SAP SuccessFactors products.

See Also

2437305 - Talent Community Emails not received


CRM, e-mail, campaign, staging, preview, receiving, received , KBA , LOD-SF-RMK-CRM , Data Capture Form, Email Layout, Email Campaign , LOD-SF-RCM-CRM , Candidate Relationship Management , Problem


SAP SuccessFactors Recruiting all versions