SAP Knowledge Base Article - Public

2725485 - How to login to SAP Jam as an external user?

Symptom

  • External User login
  • How to login to SAP Jam tenant as an external user?
  • I want to test external user workflow in my test SAP Jam. How can I do that?
  • What is the URL I should send my external users to login to my SAP Jam site?

Environment

  • SAP Jam

Resolution

The URL depends on the SAP Jam instance to login.

This should be a generic URL:

  1. For BizX connected SAP Jam:
    https://jamX.sapjam.com/extranet/<SFcompanyid>.cubetree.biz

    X- is the DC number
    SFcompanyid - is the BizX company ID


  2. For IAS connected SAP Jam:
    https://jamX.sapjam.com/extranet/<IASdomain>

    X- is the DC number
    IASdomain - is the IAS URL in a format "<IASID>.accounts.ondemand.com"

Note:

  •  It is not possible to change the email address of an external user account once it is created. So, if your SAP account email has changed, the Jam access with the old external user will likely not work anymore and you will need to be invited again to the Jam groups with your new email.

Keywords

SAP Jam external user login workflow How to login to Jam as external user , KBA , LOD-SF-JAM-EXT , External User Issues , How To

Product

SAP Jam Collaboration all versions