SAP Knowledge Base Article - Public

2725485 - How to login to SAP Jam as an external user?


  • External User login
  • How to login to SAP Jam tenant as an external user?
  • I want to test external user workflow in my test SAP Jam. How can I do that?
  • What is the URL I should send my external users to login to my SAP Jam site?


SAP Jam Collaboration


To login as an external user in SAP Jam, the user will need to be given the correct URL. It will depends on the SAP Jam instance to login.

This should be a generic URL, see example below:

  1. For BizX connected SAP Jam:<SFcompanyid>

    X- is the Data Center number
    SFcompanyid - is the BizX company ID

  2. For IAS connected SAP Jam:<IASdomain>

    X- is the Data Center number
    IASdomain - is the IAS URL in a format "<IASID>"


  • It is not possible to change the email address of an external user account once it is created.
  • So, if your SAP account email has changed, the Jam access with the old external user will likely not work anymore and you will need to be invited again to the Jam groups with your new email.

See Also

 Invite external participants to a group

Overview of external user administration


SAP Jam external user, login, extranet , KBA , LOD-SF-JAM-EXT , External User Issues , How To


SAP Jam Collaboration all versions