SAP Knowledge Base Article - Public

2725162 - Unable to Access SAP Cloud For Customer With SSO Using Safari on MacOS


When you try to access the SAP Cloud For Customer system through SSO login using Safari browser you receive an error message:

Safari Can't Open the Page because Safari can't establish a secure connection to the server


SAP Hybris Cloud For Customer.

Reproducing the Issue


The issue is due to trust between Safari, C4C system and the Identity Provider (IDP) server. C4C system is using DigiCert Baltimore CA and IDP server is using Entrust (or another one) as CA.


You need to add the certificates from C4C system and IDP server to the Keychain to allow the access with Safari.


Safari; SSO; MacOS , KBA , SRD-CC-IAM , Identity & Access Management , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions