SAP Knowledge Base Article - Public

2725162 - Unable to Access SAP Cloud For Customer With SSO Using Safari on MacOS

Symptom

When you try to access the SAP Cloud For Customer system through SSO login using Safari browser you receive an error message:

Safari Can't Open the Page https://myXXXXXX-sso.crm.ondemand.com because Safari can't establish a secure connection to the server myXXXXXX-sso.crm.ondemand.com.

Environment

SAP Hybris Cloud For Customer.

Reproducing the Issue

Open Safari browser
Type the URL from your system with SSO enabled: https://myXXXXXX-sso.crm.ondemand.com
You will see the error message

Cause

The issue is due to trust between Safari, C4C system and the Identity Provider (IDP) server. C4C system is using DigiCert Baltimore CA and IDP server is using Entrust (or another one) as CA.

Resolution

You need to add the certificates from C4C system and IDP server to the Keychain to allow the access with Safari.

Keywords

Safari; SSO; MacOS , KBA , SRD-CC-IAM , Identity & Access Management , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions