SAP Knowledge Base Article - Public

2724322 - "Unable to retrieve data from the datasource" error in SAP Analytics Cloud


  • When open a Story based on BW Live Data Connection, the following error message appears in SAP Analytics Cloud (SAC):
    "Unable to retrieve data from the datasource"
  • From the Google Developer tool the following error can be captured:
    "The exception CX_ST_REF_ACCESS occurred within the method call in the include BW_BICS_INA_RS_GRIDS of BW_BICS_INA_RS in line 33"


  • SAP Analytics Cloud 2018.20.2
  • Live Data Connection to SAP BW

Reproducing the Issue

  1. Logon to SAC.
  2. Open a Story based on BW Live Data model. Or you can create a new model and then a Story. 
  3. Notice the error message. 


This issue is caused by a defect on the SAP BW backend.


Implement the SAP Note 2714846 in the SAP BW backend.

See Also

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SAP Analytics Cloud 1.0