SAP Knowledge Base Article - Public

2724028 - Onboarding Candidate Information Object Creation(OCI)-Onboarding


  • Customer importing a candidate directly into 2nd step(NES) from third party and observing candidate is not created in NHA (New Hire Activities )Tab.


  • Applicable To All DataCenter.
  • New Hire Activity.
  • Onboarding.


1. We have the file “AccountConfig.xml.messages”. The file is available in super admin site. You could download it  and modify.

2.To put file back to the server, we need to create OPS ticket.

3.If you put NES instead of PHV, OCI and NHA will be created for this customer During NES.

Please find attached screenshot for reference:

OCI creation.jpg


  •  OCI creation
  • Thirs party HRIS
  • OCI failing
  • Onboarding candidate information object.
  • 500 error.
  • 404 error.
, KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem


SAP SuccessFactors Onboarding all versions