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2723896 - Internet Explorer displays accented characters in tendering emails from SAP TM incorrectly

Symptom

  • SAP Transportation Management (SAP TM) configured to send tendering Request for Quotation (RFQ) via email. 
  • Email is written to contain special or accented characters, for example "Teléfono"
  • Carrier uses Internet Explorer web browser to display the email, but the accented character is displayed incorrectly, for example as "Teléfono"
  • Other web browsers such as Chrome and Firefox displays the characters correctly. 
  • This issue may first be observed when tendering emails are translated from English to another European language such as French, German, Spanish or Italian.


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Environment

 SAP Transportation Management 9.x

Product

SAP Transportation Management 9.0 ; SAP Transportation Management 9.1 ; SAP Transportation Management 9.2 ; SAP Transportation Management 9.3 ; SAP Transportation Management 9.4 ; SAP Transportation Management 9.5

Keywords

Internet Explorer, IE, E-mail, Translation, Accents, Mistranslation, French, Spanish, German, Italian, Russian, ISO-8859-1, Latin-1, CP-1252, Windows-1252 , KBA , TM-BF-UI , User Interface , TM-FRM-FRT , Freight Tendering , Problem

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