SAP Knowledge Base Article - Public

2723689 - Error: "Crystal Reports has stopped working" when starting Crystal Reports

Symptom

  • Crystal Reports crash.
  • After a successful installation, Crystal Reports crash.
  • When launching Crystal Reports, it crash with the error: "Crystal Reports has stopped working"
  • The details of the errr shows "crw32.exe" as the unloadable application.

Environment

  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020

Reproducing the Issue

  1. Install Crystal Reports.
  2. Start Crystal Reports, and it crash right away with the error: "Crystal Reports has stopped working"

Cause

  • MS Windows Data Execution Prevention (DEP) is turned on for all programs, which prevent Crystal Reports to start.

Resolution

  • In MS Windows, add Crystal Reports to the list of exception when the MS Windows Data Execution Prevention (DEP) is turned on for all programs.
      
  • Steps to change DEP varies depending on the version of MS Windows used. Below are steps for MS Windows 10:
         
    1. Start Microsoft File Explorer.
        
    2. In the left pane, right click on "This PC", and select "Properties"
        
    3. In the "System" window, in the left pane, click on "Advanced system settings"
        
    4. In the "System Properties", select the tab: "Advanced"
        
    5. Under "Performance", click on the button: "Settings..."
        
    6. In"Performance Options", select the tab "Data Excecution Prevention"
        
    7. If the following option is checked: "Turn on DEP for all programs and services except those I select"
      Then click on the "Add" button.
        
    8. Navigate to the location of Crystal Reports installation, and select the file: crw32.exe
        
      Note: The default installation folder for Crystal Reports is:

       C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86
             
    9. Click "OK" to accept the change.
        
    10. Back in the "System Properties" click "OK"

See Also

  • 1291961 - How to download Crystal Reports?
  • 1638102 - Installation Best Practices for Crystal Reports - Master KBA

Keywords

crystal, crash, 2008, cr, install, crw32, exe, error, start, launch , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020