SAP Knowledge Base Article - Public

2720032 - Your Session has Timed Out [Panels] - Onboarding 1.0

Symptom

  • New Employee Step cannot be completed
  • A panel shows a corrupted image
  • Onboarding sessions are expired
  • Your Session has Timed Out
  • You have been idle too long, and your session has expired. You will need to log in again to complete your work. Click here to log into the system.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. A new hire accessed Onboarding via paperwork link in e-mail or Employee Portal
  2. New hire encountered a panel with a corrupted image

    screenshot0049_ 04152019033836.png

  3. When new hire clicked the Next button, current session is timed out with a message "Your Session has Timed Out."

    screenshot0050_ 04152019033902.png

Cause

Link inserted in the affected panel with corrupted image came from Logo Collection under Settings of Onboarding.

Resolution

  • Correct the affected panel and learn how to properly insert an image on a custom panel, see KB article 2365160
  • In addition, see Other Reasons of Session Timeout, in KBA 2396027 - Getting Session Timeout session on Onboarding or Employee Portal

Keywords

Success Factors, SF, logo, time, OBD, ONB, idle, error, image hosting, picture, timed out, onboarding , KBA , onb-10474 , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem

Product

SAP SuccessFactors Onboarding all versions