SAP Knowledge Base Article - Public

2720032 - Your Session has Timed Out [Panels] - Onboarding 1.0


  • New Employee Step cannot be completed
  • A panel shows a corrupted image
  • Onboarding sessions are expired
  • Your Session has Timed Out
  • You have been idle too long, and your session has expired. You will need to log in again to complete your work. Click here to log into the system.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. A new hire accessed Onboarding via paperwork link in e-mail or Employee Portal
  2. New hire encountered a panel with a corrupted image

    screenshot0049_ 04152019033836.png

  3. When new hire clicked the Next button, current session is timed out with a message "Your Session has Timed Out."

    screenshot0050_ 04152019033902.png


Link inserted in the affected panel with corrupted image came from Logo Collection under Settings of Onboarding.


  • Correct the affected panel and learn how to properly insert an image on a custom panel, see KB article 2365160
  • In addition, see Other Reasons of Session Timeout, in KBA 2396027 - Getting Session Timeout session on Onboarding or Employee Portal


Success Factors, SF, logo, time, OBD, ONB, idle, error, image hosting, picture, timed out, onboarding , KBA , onb-10474 , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem


SAP SuccessFactors Onboarding all versions