SAP Knowledge Base Article - Public

2719757 - Cannot enroll or edit insurance through exceptions

Symptom

Exceptions have been created for enrollment and Edit of Enrollment of an insurance. But the insurnace is not appearing for a user to enroll.

Environment

SuccessFactors Employee Central: Global Benefits

Resolution

There can be many issues. Check the following:

  • There is no pending request for the enrollment by the user.
  • The user is not already enrolled.
  • At least one Eligibility Rule for Coverage for the Insurance's Insurance Plans meets the user's Job Information record.

Keywords

Insurance, eligibility, exception, enrolment, enrollment, edit, plan, coverage , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors HXM Core all versions