SAP Knowledge Base Article - Public

2718736 - Error Message "Please Shorten The Text. The Entered Text is Too Long" in Survey Question


User get error message Please shorten the text. The entered text is too long in a visit under survey questions.


SAP Cloud For Customer

Reproducing the Issue

  1. Go to the visits work center.
  2. Choose the view Visits.
  3. Find XYZ (XYZ represent Visit ID).
  4. Open the Visit.
  5. Choose the Surveys tab.
  6. Choose the Survey DEF (DEF represent Survey).
  7. Open the Survey.
  8. Enter long text in the free text survey question.
  9. System pops error "Please shorten the text. The entered text is too long".


The system throws error message when entered lengthy notes in the questions because there is limit of 3020 characters in the text anything beyond that an error is raised.


It is an existing system behavior and with 1902 release this restriction in characters will be removed.


Visits, survey Questions, Survey , KBA , visits, survey questions, survey , LOD-LE-SUR-EXE , Survey execution = runtime , Problem


SAP Cloud for Customer add-ins 1811