SAP Knowledge Base Article - Public

2718533 - Error message: Authentication failed, invalid user id or password (status code=4) - SuccessFactors HCM suite


Your process failing with below error:

 [EXCEPTION] [Login] Error code: FAILED_AUTHENTICATION Error message: Authentication failed, invalid user id or password(status code = 4) Company ID: XXXXX, User: XXXXX, Endpoint:

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


  • SuccessFactors HCM Suite
  • Boomi Platform / CPI / HCI / ECP
  • SuccessFactors BizX system

Reproducing the Issue

Find below one example of the process failing on Boomi, but it is also applicable for CPI / ECP / OData / SFAPI and others.

In case of Boomi, check on:

  1. Manage > Process Reporting > Executions
  2. Process failing with the following Error Message:

Authentication failed 1 .png


Invalid password or User ID.


Correct the Password for the API user in SuccessFactors BIX system following the steps from the below:

Access the Instance from SuccessFactors BIX system

  1. Go on Admin Center;
  2. Under "Manage /employees", select "Reset User Passwords":
    Manage Employees - Reset User Passwords.jpg
  3. Click on "Reset individual user password (with supplied password)", if not already selected;
    Resetting User Passwords.jpg
  4. Search for the API user on your instance, this is the user for whom we want to reset the password;
  5. Select the user, and enter the new password and click on the "Reset User Password" button
    Reset User Password.jpg

See Also

2204677 - How to reset API User's password in Successfctors BiX system


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