SAP Knowledge Base Article - Public

2718424 - The 'Customer Information' Field is not Available in the 'Sales Volume Report'


The Customer Information field is not available in the Sales Volume Report, also no data source is available for this field.


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Orders work center.
  2. Go to the Reports view -> List subview.
  3. Search for the Sales Volume Report.
  4. Open the report in Web browser.
  5. Enter the required parameters and execute the report.
  6. The report does not show the Customer Information field.
  7. Also there is no data source available for this field, hence you cannot create a customized report by yourself in Business Analytics work center.


The Sales Volume Report is not meant to show fields like Customer Information.


This is the expected behavior of SAP Business ByDesign, However we will consider to provide this field in future releases.
In case the field Customer Information is important for you then you can create a enhancement request for service center.

You can find more details about the services offered by the Cloud Service Center on .

You can contact the Cloud Service Center as follows:

  1. If you are a partner: please use or the Partnerfinder.
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right-hand side of, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.


KBA , AP-SLO , Sales Order Processing , How To


SAP Business ByDesign all versions