SAP Knowledge Base Article - Public

2717531 - In Email Output for DELIVERY_NOTE the receiver is not the expected email address of the Contact person

Symptom

  • The receiver is not the expected email address of the Contact person for the email output DELIVERY_NOTE
  • For DELIVERY_NOTE email Output the email recipient is the Ship-to party even when customized for other partners

Environment

  • Logistics Execution (LE)
  • SAP S/4HANA Cloud

Reproducing the Issue

  1. APP: Output Parameter Determination
  2. Customize Email Recipient for partner functions Sold-to Party, Ship-to Party and Contact Person
  3. Email Recipient defaults to Ship-to Party, Partner Role WE

Cause

This is standard system behaviour. For the email output in DELIVERY_NOTE, only Partner role WE, Ship-to Party, is taken into consideration

Even if you enter a different partner role the address data of the ship-to party is used

When the output is checked a warning is reported that only the ship-to party role is supported and the output cannot be further processed

Resolution

Workaround

  1. Exchange another partner role e.g. VW with WE in the outputs (rules) in BRF+
  2. Setup the output determination rule in such a way that the delivery note email is sent to the ship-to party email address, but also the same email can be sent as CC or BCC to multiple other email addresses

This is explained in detail in Chapter 4.2.5 in Setting Up Output Management (1LQ)

Keywords

Output Parameter Determination, DELIVERY_NOTE, Email Recipient, Ship-to Party, Sold-to Party, Contact Person, BRF+, Partner role , KBA , LE-SHP-GF-OM , Delivery Output Management , LE-SHP-DL , Delivery Processing , Problem

Product

SAP S/4HANA Cloud all versions