SAP Knowledge Base Article - Public

2717346 - "Unexpected error occurred, please contact your Administrator when creating a Live Universe Connection in SAP Analytics Cloud (SAC) & SAP Digital Boardroom


This KBA relates to the legacy version LUC 2.x only. It is heavily recommended to upgrade to LUC 3.x for Full Support and for a much simpler deployment process.

The following "Unexpected error occurred, please contact your Administrator" error occurs in SAP Analytics Cloud (SAC) when creating a Live Universe connection.

  • Configuration of the prerequisites have been followed as per the guide below;

  • Deployment of the SAP Live data Connect war file has been configured as per the guide below;


  • SAP Analytics Cloud 2018.19.4
  • SAP Live Data Connect 1.x or 2.x
  • BusinessObjects Business Intelligence Platform 4.2 SP5

Reproducing the Issue

  1. Log in to SAP Analytics Cloud
  2. Navigate to Menu - Connections - New Connection - Live Data Connection - SAP Universe
  3. Enter the credentials as per the guide below and notice the error in the Google Chrome Developer Tools Network trace


The file has either not been correctly configured or the mapping to this file is not complete.


If the startup.bat file has been modified to point to this, please remove the configuration and modify the Java Options parameter under the Java settings in the Tomcat Configuration executable by following the steps in 2.b in the guide below;

  1. From the Windows Start menu, open Tomcat Configuration or run the tomcat8w.exe as an Administrator (/tomcat/bin/tomcat8w.exe)
  2. Navigate to Java - Java Options
  3. Add the following parameters to point to the file of your file



See Also

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SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem


SAP Analytics Cloud 1.0