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2716700 - Installation of HANA on a server where another service is listening on port 3xx02 fails with FAIL: process hdbpreprocessor HDB Preprocessor not running

Symptom

There is another service running that is listening on the port 3NN02 where <NN> is the instance number selected for HANA while installation. Installation fails with:

17:31:37.073 - INFO: Starting on '<host>': hdbcompileserver, hdbdaemon, hdbnameserver, hdbpreprocessor, hdbwebdispatcher

17:32:19.132 - INFO: Starting on '<host>': hdbcompileserver, hdbdaemon, hdbpreprocessor, hdbwebdispatcher
17:32:21.135 - ERR : FAIL: process hdbpreprocessor HDB Preprocessor not running
17:32:21.135 - ERR : Start instance 01 on host '<host>' (worker) failed.
17:32:21.154 - INFO: Messages from trace files
17:32:21.141 - INFO: nameserver_<host>.30101.000.trc: More than 50 relevant messages found, check file.
17:32:21.144 - INFO: preprocessor_<host>.30102.000.trc: More than 50 relevant messages found, check file.
17:32:21.146 - INFO: nameserver_alert_<host>.trc: [11838]{-1}[8/-1] 2018-11-08 17:31:41.283357 e PlanStabilizer plan_stabilizer.cc(00107) : Error while initialize Plan Stabilizer Managerplan stabilizer stored plan error
17:32:21.146 - INFO: nameserver_alert_<host>.trc: [11838]{-1}[-1/-1] 2018-11-08 17:32:06.511024 e TrexNet BufferedIO.cpp(03484) : Uncaught exception left during request destruction: can't handle 'lic/trigger_update_license' while not assigned to volume active channel (since 1210mues) 6 from 34969 to 127.0.0.1:30101
17:32:21.150 - INFO: daemon_<host>.30100.000.trc: [11797]{-1}[-1/-1] 2018-11-08 17:31:35.415347 e Daemon NetworkListener.cpp(00811) : failed to resolve empty hostname.
17:32:21.151 - INFO: daemon_<host>.30100.000.trc: [11797]{-1}[-1/-1] 2018-11-08 17:31:41.466821 e Daemon NetworkListener.cpp(00811) : failed to resolve empty hostname.
17:32:21.153 - INFO: compileserver_<host>.30110.000.trc: More than 50 relevant messages found, check file.
17:32:21.153 - INFO: preprocessor_alert_<host>.trc: [12127]{-1}[-1/-1] 2018-11-08 17:32:19.917436 e commlib commlibImpl.cpp(01035) : ERROR/Exception: commlib::listen to Host: 127.0.0.1, port: 30102, Error: Error address in use: $msg$, rc=$sysrc$: $sysmsg$
17:32:21.153 - INFO: preprocessor_alert_<host>.trc: [12127]{-1}[-1/-1] 2018-11-08 17:32:19.917484 e TrexNet Responder.cpp(00408) : can't listen on port 127.0.0.1:30102: (host unknown)
17:32:21.153 - INFO: preprocessor_alert_<host>.trc: [12127]{-1}[-1/-1] 2018-11-08 17:32:19.917502 e TrexNet Responder.cpp(00408) : details: Internal Error Details. Basis/IO/Stream/impl/NetworkChannel.cpp:1187: Error address in use: $msg$, rc=98: Address already in use. NetworkChannelBase::bindLocal. bind failed; $Context$=[d2f1d2ddf0990010,127.0.0.1:30102,-,UNK,0]; $channel$={<NetworkChannelBase>={this=139927861113736, fd=35, refCnt=1, local=127.0.0.1/30102_tcp, remote=(invalid), state=New, pending=[----]}}
17:32:21.154 - INFO: preprocessor_alert_<host>.trc: [12127]{-1}[-1/-1] 2018-11-08 17:32:19.917733 f TrexNet Responder.cpp(00663) : exception during change of listen configuration, connectivity might be lost, restart system:
17:32:21.154 - INFO: preprocessor_alert_<host>.trc: [12127]{-1}[-1/-1] 2018-11-08 17:32:19.917790 f Service TrexService.cpp(00699) : FATAL: initialization of communication failed with exception exception 1: no.70012012 (TrexNet/Responder.cpp:605)


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Environment

HANA 1.0

HANA 2.0

Single DB or MDC

NetWeaver

Product

SAP HANA 1.0, platform edition ; SAP HANA, platform edition 2.0 ; SAP NetWeaver 7.4

Keywords

Preprocessor, port, TCP, IP, TCP/IP, port change, SYSTEMDB, HANA, process hdbpreprocessor HDB Preprocessor not running, can't listen on port, Port conflict , KBA , HAN-DB-ENG , SAP HANA DB Engines , Problem

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