SAP Knowledge Base Article - Public

2716477 - Clarification on "Unknown response status: Error occurred" - People Profile

Symptom

  • The following error "Unknown response status: Error occurred" can be caused by different reasons
  • This KBA covers potential causes and solutions

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Employee profile - People Profile
  • SAP SuccessFactors platform - User management

Reproducing the Issue

  1. Go to People Profile page and edit the Live Profile Personal Information block
  2. Following error occurred:  Unknown response status: Error occurred.
    errorPers.PNG

Resolution

Possible reasons are listed below:

  1. Sensitive fields are set as editable (login method, username)

    Some fields should only be maintained under Manage Users option

    For EC customers, there is an open enhancement to have Manage Users option available.  See User Assistance Documentation: Disabling Edit Permissions on System Fields

    2686245 - Edit of System Fields Through Employee Profile UI

  2. Data issue

    Some of the fields details are configured incorrect or User information is not valid. To verify and correct it please export the Employee or personal information csv files – see documentation below

    2559712 - Error occurred in Personal Information on People Profile

  3. Incorrect configuration

    Some of the fields need to respect specific configuration (example: Gender cannot be linked to Picklist) Please see more details under article below

    2267907 - Employee Import/Export file: supported standard-elements fields

  4. HRIS Sync configuration

    When Employee Central is enabled specific information are synced from EC to EP and therefore cannot be directly modified on the personal information live profile block. See for reference

    2393491 - Error on Personal Information page for all user while editing/saving any change

    More about the hardcoded mappings

    2172427 - HRIS Sync - Data Synchronization From EC to EP - Hard Coded Sync Mappings                                                                2336779 - Invalid HRIS Sync Mapping Configuration " HRIS Sync Job Failure"

  5. Manager cycle detected

    2344769 - Manage Users: Manager cycle detected. Please try again

We currently have an open enhancement to improve clarity of notification – Please reach out to your account management team or via our community for further details.

See Also

 User Assistance Documentation: Disabling Edit Permissions on System Fields

Keywords

SF EC EP People Profile Unknown Response Error, Unknown response status: Error occurred, login method, username, People Profile, EP, SuccessFactors; Username; User ID; Login Method; Change fields; Error Occured; Cannot Update the Username; , KBA , LOD-SF-EP , Employee Profile , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-EC-HRS , HRIS Sync , Problem

Product

SAP SuccessFactors HCM Suite 1802 ; SAP SuccessFactors HCM Suite 1808 ; SAP SuccessFactors HCM Suite 1811 ; SAP SuccessFactors HCM Suite 1902