SAP Knowledge Base Article - Preview

2716284 - In ITSM 'Send Email'-Button for incidents is not working

Symptom

  • In Solution Manager ITSM when sending an e-mail via 'more' and  'Send e-mail' the e-mail is not sent.

check_replication.png

  • You cannot send outgoing e-mail via button More. You get a BSP error pointing to class CL_CRM_UI_F_CUCODATACONTE_IMPL method SET_ENTITY.


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Environment

 SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

more, send email, display in toolbox, email, mail, E-mail, sendmail, moresendmail , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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